These terms of service define our working relationship and cover our dance concert videography services. These terms are binding as soon as you confirm your booking, whether or not you sign the booking confirmation.

We take a hands-on approach for each project to ensure the best result and client experience.

Dance Concert Videography

How it Works

• You make your booking
• You confirm your booking details at least 28 days before the show date
• Pricing fixed based upon estimated number of orders
• Orders open for pre-purchase, either via your studio or our online store
• If you have selected online streaming, we upload the show ready for purchase through our online store after you have given the final approval on the edited footage. Depending on your booking selection, parents complete their purchase through you or us
• We arrive approximately 60 minutes before the show start time and setup our equipment
• We film/photograph the show
• We pack up as soon as the show ends
• We edit the video into one performance video with different camera angles
• If photography has been selected, we complete minor editing on photographs for presentation
• We will send you a link to view and approve the video recording before any DVDs are mastered. We will then make any minor adjustments in accordance with your feedback and produce a final copy, ready for purchase and distribution. Please note that once your final approval has been received, no further amendments will be made without incurring an additional fee.
• You inform your families that the show footage is now ready
• Once all orders are paid in full and received by us, we will make the final recording available
• We keep an archive of shows for a period of 5 years

What Captivate Media will do

• We will provide the services in a professional, competent and safe manner.
• We will only bring equipment to site that is fit for work.
• We will film from two camera angles.
• We will edit the film recording and complete minor editing of photographs if selected.
• We will provide you with estimated timelines for completing the work, which may change due to unforeseeable circumstances that are out of our control.
• We will film the show to the best of our abilities, however we are not responsible for circumstances outside of our control, including incorrect audio channels and outputs from the onsite sound technician/s.

What Captivate Media does not do

We do not –

• re-arrange or alter anything at the location to suit our equipment, it is your responsibility to prepare the location to ensure we have a clear view of the show for filming.
• edit or photoshop to insert or remove people, or make participants look like they stepped off the pages of a magazine.
• re-shoot film or images because you believe part of the performance could have been done better.
• stay after the show is complete to film additional material if you have not booked and pre-paid for that additional work.
• improve the sound quality/output where we have been given incorrect audio channels or outputs from the onsite sound technician/s.

Your responsibilities

You promise that the person making the booking is authorised to do so on behalf of the dance studio, and to bind the dance studio to these terms and conditions.

Before we arrive at a location, we ask that –

• you provide an exact address and a site diagram if necessary (important as some locations require navigating a campus to a particular building).
• you ensure we have access to power and amenities for the duration of the work and ensure that we have reasonably uninterrupted access for the duration of the show.
• you have all necessary consents from your participants to the filming.
• you are prepared to start and finish on time.
• you move any items away from the area to be filmed if you do not want those items included in the film.
• you ensure that audience members and participants are informed of the filming and instructed not to get in the way of our videography.

During and after the show, we ask that –

• you provide a contact person readily available who has the authority to resolve any issue that may hold up or interfere with the filming.
• you cooperate with us so that we can complete the work in a timely and efficient manner.

Copyright

• We own all copyright in the raw footage recorded and in the final video or photographs of the show.
• All editing and creative decisions in preparing the final video remain exclusively with Captivate Media.
• Purchasers will own the DVD they purchase, but not the copyright in the video. What this means is that purchasers can use the DVD for their own personal viewing but cannot share that on social media or make it available in any other format either for free or at a cost to any other person.
• Purchasers of an online download are permitted to use that download for their own personal viewing but cannot share that on social media or make it available in any other format either for free or at a cost to any other person.
• We grant the dance studio permission to use short excerpts (less than 5 minutes in total) of the final video for the purpose of promoting your dance studio in any format or medium.

Cancellation

• Cancellations must be made in writing. Text message is not sufficient. Email is accepted.
• If you cancel your booking less than 28 days before the show date, you (the dance studio) agree to pay a cancellation fee of $1,500 including GST, due and payable within 3 days of the date of cancellation. We will invoice you.
• A failure to notify us of the correct date or location when confirming your booking, resulting in us being unable to deliver the services, will be treated as a cancellation and the cancellation fee will apply.

Pricing

• We will let you know the price we intend to charge for the show video at the time you confirm the booking.
• Our pricing is based upon the information you provide to us, including the time required to film the show, the number of dance routines involved, and the estimated number of orders expected.
• We reserve the right to increase pricing of any show we produce where you have not accurately identified the length of time required to film the show, or the number of dance routines, or estimate of orders, resulting in additional time and cost to us, or reduced revenue.  

GST

• Prices are quoted inclusive of GST.

Ordering Process

• If Captivate Media is responsible for taking orders, we will provide the dance studio with purchase details for families after you have confirmed your booking and you agree to promptly share that information with families to enable pre-purchasing to be completed.
• If the dance studio is responsible for taking orders and wishes to add a handling fee on top of the prices we are charging, you promise that if the handling fee is more than 10% on top of our prices, that you will notify purchasers of that fee separately. This is important to protect our reputation. For example, if our price is $60, and you wish to charge $70, you will notify purchasers that the price is $60 for the video and $10 for the studio handling fee. If you fail to notify purchasers of a studio handling fee of more than 10% of our price, we will treat that as copyright infringement (profiting from our work without our permission) and may take action to recover the profit from you.

Delivery

• We let you know that the show video has been completed and is available for purchase/distribution.
• Show videos are made available for DVD purchase or online streaming download at www.dancefilms.com.au and will remain available for five (5) years from the show date. We make no promise that videos will be retained after that time.
• The DVDs will be delivered to you for distribution, unless a purchaser has ordered directly through us, including selecting a shipping option with their individual order.

Dispute resolution

• You agree to tell me first if you have any concerns about our services. We will act in good faith and reasonably try and resolve any dispute. You agree to act in good faith and reasonably as well.

Limitation of liability

• You agree our liability for all claims connected directly or indirectly with the services (including claims of negligence) is limited to an amount equal to the amount paid by you for the services.
• To the extent permitted by law, we exclude all liability for any consequential loss or damage arising in relation to the services.

General terms

• Privacy – Any personal information collected by us in providing the services will only be used to deliver the services and for no other purpose. If you provide us with a testimonial or referral, your name may be published on our website and other promotional material.
• Relationship – We are providing services to you as an independent contractor and nothing in this agreement should be interpreted to suggest otherwise.
• Assignment – You may only assign or transfer your rights or obligations under this agreement with our prior written consent.
• Variation – Any changes to the quote or these terms must be agreed in writing by the parties.
• Governing law – This agreement is governed by the laws of Queensland, Australia and you agree to be subject to the jurisdiction of the courts of Queensland, Australia if there was a serious dispute between you and us.
• Severability – If for some reason a clause of this agreement turns out to be unenforceable, the rest of this agreement will continue unaffected, and that term will be severed.
• Entire agreement – Whatever ends up in this document or the booking form is the agreement between us and anything else discussed beforehand or afterward is not part of the agreement, or the quote.

End.